Frequently Asked Questions

Frequently Asked Questions

How long does it take for my items to ship?
Mary’s loves selling you exactly what you’re looking for, so we always ship your items as quickly as possible- usually within one business day for in-stock items! If you’ll be requesting expedited shipping (one and two day air) be sure to submit your order by 11 a.m. PST so we can ship that same day.

If an item is not in stock, how long does it take for it to arrive?
When you chose your item, right before you clicked “add to cart”, a note appeared just above the price indicating a delivery estimate. You’ll be glad to know that most of our products are on constant reorder, so if it isn’t in stock today, it’s probably already on its way to our store as we speak. Mary’s does order merchandise from all over the world, though, so sometimes it’s hard to say how long any given backordered item will take to arrive here and then make it into a box to your home. But it’s easy to say we want you to have your super awesome stuff (because, of course, everything we sell is super awesome. That’s one of the prerequisites to its being here) so we will definitely keep you posted. Wouldn’t want you running out to your mailbox every day for no reason!

Can I pay with a Mary’s gift card online?
Yes! We’re so fancy! Just enter the 13 digit code from the back during checkout and we’ll take care of the rest. You’ll also need to enter credit card or PayPal information but that’s just so we have a backup to charge if there’s any balance on your order after the gift card has been applied. Don’t worry- the gift card is always applied first.

Mary's Consignment Policy
Okay, we’ll admit it- we’re pretty picky about what we carry at our store. Our customers trust us to recommend quality items at the right price no matter the discipline or experience level, so even though we accept used saddles on consignment, we’ve got to take a look at them first to be sure they fit in with our current inventory.

If you’ve got a used saddle you’d like to consign with us, please give us a call first. We’ll ask you for the brand, model, and a few details about the seat size, tree width and flap. If it seems like something that would do well in our store, we’ll make an appointment for you to bring it in to us in person. That’s when we’ll look it over for soundness and confirm that it’s something we’d feel comfortable and safe recommending to another customer.

Not in the area? Emailed images of the saddle will do the trick in that case, but please, give us a call first anyway so we know your photos are on their way. Keep in mind that once it arrives, if it doesn’t fit in with our product mix, we might not be able to consign it for you. But if it does, we will. Win-win!

Here are some consignment tips, conveniently bullet-pointed for those us who don’t like reading paragraphs (who has time for that, really?)

Where are you located?
Did you know Mary’s has been in this same little corner of Del Mar since 1963? Right on the corner of Via De La Valle and El Camino Real (Spanish for “The Royal Road). If you want to mail us a Christmas card, our street address is listed below:

When are you open?
Our Del Mar Superstore is open: (excluding holidays, which we’ll talk about a little later…)
Monday-Friday (9am - 6pm)
Saturday & Sunday (10am - 5pm)

And our SJC Outpost store is open:
Tuesday - Saturday (10am – 5pm)
Sunday & Monday (Closed)

For more details, give this link a clicky clicky.

Do you have one or two stores?
Mary’s has two locations- our main Superstore in Del Mar and our outpost store in San Juan Capistrano inside the Rancho Sierra Vista Equestrian Center. For addresses and hours, click here.

Are you open 365 days a year?
Most weeks, Mary’s is open 7 days so you’re never more than a quick visit away from the quality gear you need and the delicious goodies your horse loves (don’t forget we have dog and cat supplies too!). Check out our normal store hours here.

We are, however, closed on major holidays like Christmas, Easter, and New Years Day to give our staff some well-earned time off, as well as on the Thursday before our big, huge, glorious, not-to-be-missed annual Tent Sale in February. If you think there’s a chance we might be closed, feel free to give us a call at 858.755.2015 before you stop by.

I bought something from your website. Can I return it to your store?
Sure! If you’re in town for a visit or a show, you can definitely return a product to our store that you bought from our site. If you order something from somewhere else, on the other hand, like Best Buy for example, you can’t return it here. Unless it’s a flat panel TV. And it’s right before the Superbowl. And you’re giving it to us as a gift. Then that would be great. Check out the details here.

Why am I put on hold sometimes when I call in?
You are a priority. Really! But sometimes when there is a big horse show next door, we just don’t have enough hands to get to every call right away. We will get to you ASAP or give you a call back if you’d rather leave a message.

How do I choose the right…?
…blanket or sheet: check out our how-to and sizing guide here

…helmet: watch our super informative helmet fitting video here

…bit: try our fantastic and innovative Bit Rental Program! (see below)

Mary's is pleased to offer our Bit Rental Program to take any uncertainty out of your English or Western bit purchase. Currently, this program is not available online so please call Mary's at 800.551.6279 to arrange your rental.

Here is how Mary's Bit Rental Program works…
Pay for the bit, plus an additional $10 Rental Fee (non-refundable). When you receive the bit, try it on your horse for up to one week [7 days]. If the bit works well for your horse, you do nothing. Happy riding!