FAQ

Frequently Asked Questions

How long after I place my order does it take to have the items shipping to me?
Providing all items ordered are in stock Mary's will usually ship your items within 48 hours Monday - Friday. With regards to expedited orders Mary's
makes every effort to ship the same day the order is received as long as the order is placed before 1pm PST. After 1pm the order will be shipped the
next business day.

If an item is not in stock, how long does it take to get the item
If an item is backordered Mary's will give you an approximate estimated time of arrival. As Mary's orders from Europe as well as the United States the
ETA can vary. Mary's will make sure to keep you posted on the status of your order.

Can I pay with a gift card online?
You can redeem your Mary’s Gift Card during the checkout process by entering the 13 digit code on the back. Please note you will also need to enter credit card or PayPal information. Your CC or PayPal will only be billed if there is a balance due after redeeming the Mary’s Gift Card.

Mary's Consignment Policy
We do have a consignment program here at Mary’s. Please let us know exactly what saddles you have so that we can determine if they are of the sort we are able to sell currently. We’ll need to know the brand, model and specific details regarding size, width and flap. If the saddle is something that we have a current demand for and you are able to bring it in then We require an appointment be made so that we can evaluate the saddles for soundness before we will accept them. IF you are considering shipping a saddle to us for consignment we will ask that you first email us a few images so that we can get an idea of the condition and confirm we are clear on what it is you have to sell. We reserve the right to refuse the saddle if upon receiving it we decide it does not meet our requirements.

- We only accept saddles that owners are ok with our Customers to take the saddle on trial. Customers must adhere to the same guidelines as if they were taking out a new saddle and pay a deposit.

- We do not accept accessories on consignment; only the saddle.

- We pay you once the saddle has been sold. We offer two payment types:
1) If you decide to be paid with a Gift Card we retain a 10% commission.

2) If you decide to be paid by check we retain a 25% commission.

- We ask that saddles remain with us a minimum of 30 days. If you need to take back your saddle before the 30 days we do charge a 10% fee of the amount we were trying to sell the saddle for. The longest we will keep saddles is 120 days.

- Customers have access to our consignment saddles by visiting our store as well as see them listed on our website as well as our EBay store site as time permits.

- Please call or email with the specifics of your saddle to begin the process. We look forward to working with you!