Customer Service

Shipping & Handling Costs (continental US only)

How fast will you ship an item?
Orders placed at Mary’s will normally ship in 1-2 business days. Expedited orders (one and two day air) must be placed by 11am PST to ship that day.

What shipment method is normally used by Mary’s?
We normally use UPS or USPS, orders over $200 will require a signature upon delivery. Orders shipped to a gift address (non-billing address) will be shipped signature required, and Mary’s will verify the order by phone call prior to shipping to protect our customers. PO Boxes will be shipped USPS.

What happens when an order is out of stock?
Out of stock items will be ordered and shipped when received from the vendor. We’ll keep in touch with you to let you know the status of your order.

What’s the return policy on saddles?
Mary’s sells quite a few saddles by internet or phone. You have 4 days after receiving the saddle to “trial” and check the fit. Please remember – the saddle must be protected during riding and be kept in the condition it was shipped to you in case you need to return it or exchange it.
_____- Wrap your leathers in plastic wrap or an old sock
_____- Don’t wear your tall boots or _ chaps as they may mark the saddle
_____- Always use a pad to prevent sweat marks
_____- Please do not oil or clean the saddle unless you plan to buy it

If you return a saddle marked or damaged – Mary’s reserves the right to charge a restocking fee, or charge the customer for the saddle (depending on damage). In most cases this really isn’t a problem – but please take care of the saddles – they’re worth thousands of dollars. After the initial saddle trial period – ALL SADDLE SALES ARE FINAL!

What is Mary’s return policy on other products?
To mail a return to Mary’s please call prior to the return and request a Return Authorization number (RA) within 30 days of purchase. Please be sure to send your product in its original packaging – unmarked by the return shipping company – and in unused condition. Include you Return Authorization number, name address and reason for return. Shipping charges are non-refundable. It’s recommended to use an insured and trackable shipping company (UPS, FEDEX or USPS Insured).

Purchases paid by check must be refunded by check - a minimum of 10 business days are required for payment.

Credit card purchases must be refunded to the same credit card used for payment.

Items for return or exchange must be in new and unused condition, with their original packaging. A re-stocking fee or refusal of return may occur if these requirements are not met.

Some items may be offered to repair rather than exchange – based on mfg recommendations.

Please remember, no returns after 30 Days from date of purchase.

A receipt must accompany all merchandise. We are not able to look up accounts other than yours to determine purchase history.

Gift receipts are available when you are buying a present.

Sales are FINAL on clearance items. All deep discount and clearance items are non-refundable. Please make sure you have the right size & color.

How Can I Contact Mary’s?
Call us toll free (800) 551-MARY, or online: email@marystack.com
If you’re in the San Diego area, visit our Del Mar superstore at 3675 Via De La Valle, Del Mar, CA 92014.

We also have an Outpost Store in San Juan Capistrano at the Rancho Sierra Vista Stables. Maps are available in the About Us section of our website.